When you contact or book
We receive the details you enter, such as your name, phone, email, service address, cleaning choices, appointment, and notes. We use them to prepare, confirm, complete, and follow up on the work.
Booking source
If a campaign link brought you here, this browser tab remembers its campaign labels and sends them with a quote request or booking. We also keep the optional answer you give about how you heard about us. If you arrive from a link on one of our printed flyers, the site counts that arrival once per browser tab: which flyer, the time, your browser type and an approximate city from the network. That count is not tied to your name, a quote or a booking.
On the booking form, we also count starts, completed steps, validation problems, failed submissions, and successful requests on our own site. These counts use a random browser-tab identifier that expires after two hours. They contain no form answers, address, contact details, click IDs, IP address, or browser type and rows older than 30 days are cleared when new booking activity is recorded. We skip this count when Global Privacy Control or the local tracking opt-out is enabled.
For visitors Cloudflare identifies as being in Illinois who have not enabled Global Privacy Control, we load a Google Ads tag on public pages and count a booking request only after it succeeds. Google may set measurement cookies. We don't send the booking form, contact details, private booking link, or full page URL to the tag. We disable ad personalization signals and request restricted data processing. This is a request for an appointment, not a paid job or revenue. Google explains its data use in its Business Data Responsibility page.
Booking drafts
While you build a booking, this browser tab can keep the details you entered for up to two hours so a refresh or a wrong turn does not make you start over. The draft stays in the tab, is removed after a successful booking, and is gone when the tab closes or the two hours pass. It does not save the security check, marketing choices, or safety acknowledgment.
Address and travel review
We keep the service address you enter so Kevin can review the trip, confirm the appointment, and tell you about any travel charge. The booking form does not send your address to Google.
Messages and marketing
Appointment and service messages are part of doing the job. Offers and reminders are separate. We send those only through a channel you approved, and you can withdraw that approval.
Job photos
Job photos stay private unless a separate permission covers public marketing use and Kevin chooses that photo for the website. Customer names and addresses are not published with job photos.
Questions or changes
Text (708) 695-4655, call, or email kevin@tuftwright.com to ask what is on file, correct it, or change a marketing preference.